« The Haute-Vienne department adopted the Qualité Tourisme approach as part of a plan to obtain national recognition for the sites owned and managed by it. Under this approach, we were able to improve the communication tools used at the Château (welcome leaflet, website, map of the premises, etc.), the quality of visitor reception (identification of foreign languages spoken by the guides, translation into English of useful information, signage, visitor facilities, etc.) and the visitor satisfaction rate (for example, in 2018, 100% of visitors who completed the customer questionnaire said they would recommend the establishment). »